Commenting on the latest Compensation Recovery Unit figures for personal injury claims registered, which show the lowest-ever quarterly numbers for claims overall and motor claims in particular, Matthew Maxwell Scott, Executive Director of the Association of Consumer Support Organisations (ACSO), said:
"A record low for injury claims on our roads might sound like good news but with traffic volumes largely back to where they were before the pandemic, it’s likely that ever-higher barriers to getting justice are the real story.
"Government intervention has made it harder and harder for injured people to be compensated when they are hurt through no fault of their own and paying for treatment and recovery instead falls on them, their families, their employers and the NHS.
"The numbers also explain why the soaring cost of motor insurance in recent years cannot be laid at the feet of injured people. FCA figures just out show that while bodily injury costs went up by just seven per cent between 2019 and 2023, well below the 21 per cent rate of inflation for the period, all other claims costs went up by 40 per cent - almost six times as much - with accidental damage rising 52 per cent and vehicle theft an astonishing 79 per cent. This is where the government’s Motor Insurance Taskforce should be focusing its attention. Insurers need to show they are getting their repair bills down, with vehicle theft and fraud prioritised by the police and courts.
"We urge ministers to resist siren voices from the insurance industry urging the government to make claiming even harder for the genuinely injured. Injured people should not have to bear the brunt of rising premiums.”
| Volume of Personal Injury Claims Registered with the Compensation Recovery Unit (CRU) | |||||||
| Liability Type | Clinical Negligence | Employer | Motor | Other | Public | Not Known | Total |
| 1 Jan 18- 30 Jun 18 | 8,978 | 42,151 | 326,699 | 5,036 | 47,950 | 1,209 | 432,023 |
| 1 Jul 18 - 30 Sep 18 | 4,483 | 22,375 | 159,417 | 1,804 | 21,290 | 616 | 209,985 |
| 1 Oct 18 - 31 Dec 18 | 3,944 | 23,517 | 181,261 | 1,848 | 23,247 | 737 | 234,554 |
| Total 2018 | 17,405 | 88,043 | 667,377 | 8,688 | 92,487 | 2,562 | 876,562 |
| 1 Jan 19 - 31 Mar 19 | 4,207 | 22,001 | 156,791 | 1,868 | 21,288 | 597 | 206,752 |
| 1 Apr 19 - 30 Jun 19 | 3,494 | 25,342 | 146,844 | 1,610 | 16,244 | 328 | 193,862 |
| 1 Jul 19 - 30 Sep 19 | 3,908 | 23,491 | 169,217 | 1,995 | 20,101 | 430 | 219,142 |
| 1 Oct 19 - 31 Dec 19 | 4,324 | 16,162 | 181,131 | 1,927 | 19,622 | 504 | 223,670 |
| Total 2019 | 15,933 | 86,996 | 653,983 | 7,400 | 77,255 | 1,859 | 843,426 |
| 1 Jan 20 - 31 Mar 20 | 4,119 | 14,032 | 155,860 | 1,554 | 16,620 | 393 | 192,578 |
| 1 Apr 20 - 30 Jun 20 | 2,217 | 10,531 | 94,973 | 1,076 | 11,778 | 351 | 120,926 |
| 1 Jul 20 - 30 Sep 20 | 2,503 | 10,774 | 104,782 | 1,124 | 12,358 | 298 | 131,839 |
| 1 Oct 20 - 31 Dec 20 | 3,827 | 12,734 | 139,758 | 1,413 | 14,606 | 398 | 172,736 |
| Total 2020 | 12,666 | 48,071 | 495,373 | 5,167 | 55,362 | 1,440 | 618,079 |
| 1 Jan 21 - 31 Mar 21 | 5,938 | 11,648 | 107,463 | 964 | 12,544 | 301 | 138,858 |
| 1 Apr 21 - 30 Jun 21 | 3,938 | 9,866 | 101,679 | 1,180 | 10,834 | 206 | 127,703 |
| 1 Jul 21 - 30 Sep 21 | 3,805 | 11,222 | 90,135 | 1,129 | 14,064 | 249 | 120,604 |
| 1 Oct 21 - 31 Dec 21 | 3,744 | 11,748 | 98,774 | 1,196 | 15,084 | 109 | 130,655 |
| Total 2021 | 17,425 | 44,484 | 398,051 | 4,469 | 52,526 | 865 | 517,820 |
| 1 Jan 22 - 31 Mar 22 | 4,062 | 10,933 | 97,099 | 1,093 | 12,742 | 115 | 126,044 |
| 1 Apr 22 - 30 Jun 22 | 3,730 | 11,594 | 93,113 | 1,031 | 12,785 | 143 | 122,396 |
| 1 Jul 18- 30 Sep 22 | 3,593 | 11,168 | 96,176 | 1,221 | 14,140 | 68 | 126,366 |
| 1 Oct 22 - 31 Dec 22 | 3,311 | 9,651 | 84,257 | 922 | 11,943 | 79 | 110,163 |
| Total 2022 | 14,696 | 43,346 | 370,645 | 4,267 | 51,610 | 405 | 484,969 |
| 1 Jan 23 - 31 Mar 23 | 3,809 | 11,315 | 93,989 | 1,569 | 14,535 | 188 | 125,405 |
| 1 Apr 23 - 30 Jun 23 | 3,406 | 10,621 | 89,361 | 1,578 | 13,683 | 176 | 118,825 |
| 1 Jul 23 - 30 Sep 23 | 4,374 | 10,926 | 85,830 | 1,900 | 14,545 | 157 | 117,732 |
| 1 Oct 23 - 31 Dec 23 | 3,329 | 11,434 | 83,050 | 2,105 | 14,609 | 213 | 114,740 |
Total 2023 | 14,918 | 44,296 | 352,230 | 7,152 | 57,372 | 734 | 476,702 | |
| 1 Jan 24 - 31 Mar 24 | 4,730 | 11,566 | 90,565 | 2,716 | 16,096 | 250 | 125,923 |
| 1 Apr 24 - 30 Jun 24 | 3,176 | 12,001 | 77,785 | 2,210 | 13,806 | 168 | 109,146 |
| 1 Jul 24 - 30 Sep 24 | 3,923 | 11,280 | 76,678 | 2,524 | 18,179 | 265 | 112,849 |
| 1 Oct 24 - 31 Dec 24 | 4,711 | 10,650 | 83,609 | 2,764 | 17,869 | 262 | 119,865 |
Total 2024 | 16,540 | 45,497 | 328,637 | 10,214 | 65,950 | 945 | 467,783 | |
| 1 Jan 25 - 31 Mar 25 | 4,585 | 9,995 | 74,211 | 2,536 | 14,569 | 217 | 106,113 |
| 1 Apr 25 - 30 Jun 25 | 3,834 | 10,306 | 72,534 | 2,599 | 14,091 | 192 | 103,556 |
| 1 Jul 25 - 30 Sep 25 | |||||||
| 1 Oct 25 - 31 Dec 25 | |||||||
Total 2025 | ||||||||