ACSO core workstreams

An overview of each working group

Alternative Dispute Resolution Group

We champion the developing role of alternative dispute resolution (ADR) across the UK’s civil justice system. In doing so, we can ensure the consumer is provided with a greater choice to conclude a dispute effectively. Our work focuses on raising the profile of the benefits of ADR alongside existing avenues of redress, gathering further data and insights to support informed policy making and connecting stakeholders with a common interest in the subject.

Claims Management Group

The Claims Management Group works to ensure there is effective and proportionate regulation of claims management companies. Combined with better self-regulation and the adoption of best practice, this will encourage competition and promote good consumer outcomes by encouraging choice, transparency and high-quality products and services.

Clinical Negligence Group

Government concerns about the legal costs associated with the rising incidence of clinical negligence in the NHS led to the Department of Health proposals in 2015 to introduce a new system of fixed recoverable costs. Initial proposals brought the threat of considerable consumer detriment, especially to more vulnerable people whose cases would potentially become impossible to run. The Clinical Negligence Group intends to avoid poor outcomes by facilitating better dialogue in the sector, coming up with alternative models where appropriate and encouraging the use of ADR models to reduce frictional costs.

Competition and Transparency Group

Consumers depend on a competitive wider legal services market which is transparent on issues such as pricing if they are to get the best service and value for money. The Competition and Transparency Group works with a range of stakeholders to help ensure competition is working effectively in the consumer interest and that the market is commercially viable. This will allow the sector to develop, innovate and grow, including by fulfilling the unmet demand for legal and other related services.

Legal Expenses Insurance Group

The purpose of this group is to deliver a progressive approach to policy and best practice in the evolving legal expenses insurance (LEI) market. The group’s aims are to ensure informed decisions are made which can positively influence market conditions, innovation, government and regulatory policy and consumer outcomes.

Personal Injury Reform Group

The Personal Injury Reform Group works to improve industry dialogue and create solutions to identified challenges from within the sector. By facilitating constructive industry dialogue on short and long-term issues we can avoid heavy-handed government intervention and ensure an effective and proportionate approach is taken to the supporting legislation and regulation.

Rehabilitation Group

Effective and timely rehabilitation is essential to helping injured people recover and to enable them, as far as possible, to get their lives back to normal. The Rehabilitation Group provides a common voice on behalf of consumers who need rehabilitation services, physical and psychological, in order to promote rehabilitation and support the stakeholders who help such consumers. 

Technology and Innovation Group

Technology and new claims processes are changing the consumer experience of the civil justice system. The opportunities that technology can provide will only be realised through constructive engagement with the industry and regulators to improve “the rules of the game” and ensure the best consumer outcomes. The Technology and Innovation Group shares insights on technology and innovation, identifies best practice and explores how co-operation can benefit consumers through a modernised civil justice system.

Vulnerable Consumers Group

The Vulnerable Consumer Group represents vulnerable road users, children, protected parties and more generally anyone with a recognised vulnerability. We provide a coherent and consistent voice on their behalf when engaging with government, regulators and HMCTS for whom vulnerable consumers are becoming a greater area of focus. The group provides a forum for the sharing of campaign ideas and outcomes as well as leading lobbying activities in its own right.