Commenting on the government's response on its consultation paper ‘Future Provision of Medical Reports in Road Traffic Accident related personal injury claims’, Matthew Maxwell Scott, Executive Director of the Association of Consumer Support Organisations (ACSO), said:
“A four-month wait after a four-week consultation is evidence of the challenges facing the government, but it is nonetheless welcome to see the response. The Ministry of Justice seems to be taking a sensible approach, and its focus - and that of its delivery partners - must now be on the consumer experience of the medical reporting system, especially for unrepresented claimants.”
“There is still much detail which needs to come around not just the necessary consumer safeguards but also system integration, processes and the commercial arrangements providers will need to make. Much still rests on the statutory instruments, the user testing and the vital post-test impact assessment.”