Posted on 21.04.2020

ACSO comments on the Ministry of Justice's announcement on a further delay to the whiplash portal

Commenting on the decision by ministers to further delay the LiP portal, Matthew Maxwell Scott, executive director of the Association of Consumer Support Organisations (ACSO) said: 

“We welcome the MoJ’s decision to delay further the implementation of the new portal until April 2021. Preparing for its launch meant firms were diverting significant investment in human resource and technology away from the crucial challenge of helping consumers and staff get through the COVID-19 crisis.

“This can now be focused on working with insurers and other stakeholders to make sure the wheels of justice continue to turn and ensuring injured people get the support they need. 

"The remaining consumer safeguards required for the portal to operate effectively must also be given proper attention now that we are no longer rushing towards an artificial August deadline."