The Association of Consumer Support Organisations (ACSO) has published its Annual Review for 2020.
The review outlines the highlights of the year, including the creation of the ACSO Rehabilitation Working Group and ensuring children and protected parties are not treated unfairly under the Civil Liability Act.
ACSO’s progress is measured against its corporate objectives for 2020. Overall, the organisation is pleased with the progress made, particularly given the challenges that have arisen from the outbreak of Covid-19.
Charles Layfield, Chairman of ACSO, said “2020 was a year of tangible progress in advancing our purpose and reach… Of particular importance has been our work to break down some of the historic barriers between different parts of the civil justice system. Good examples are found in the ACSO/ ABI Statement of Intent and our work on facilitating alternative dispute resolution pilots as a means to alleviate pressure on the UK’s court system.
“We have strived to connect leading stakeholders from across the justice system who have a common interest in improving consumer outcomes and market behaviours. By convening debate and industry-led action on civil justice issues, we can increase transparency, access to justice and improve consumer outcomes, without the need for government intervention.”
Looking to the future, ACSO has set itself “deliberately challenging and ambitious objectives” that it hopes to meet and/or exceed for 2021. By doing so, “we can further our purpose to ensure there is an effective, sustainable and competitive justice system for consumers”.