Rachel Cairnes, policy and public affairs adviser at the Association of Consumer Support Organisations (ACSO), responds to the Financial Conduct Authority (FCA) consultation 'GC20/3 Guidance for firms on the fair treatment of vulnerable consumers'.

It is a sign of positive intent when a prime minister launches a task force. Margaret Thatcher dispatched one to liberate the Falkland Islands in 1982 and its success helped secure a resounding victory in the following  year's general election.

Recovery from personal injury is dependent on many things, but nothing is of greater importance than physical and psychological rehabilitation. The type of injury doesn't diminish that, regardless of whether it was inflicted through another driver's negligence, as a result of poor working conditions, because of medical mistakes during treatment or any other means.

Rachel Cairnes, policy and public affairs adviser at the Association of Consumer Support Organisations (ACSO), responded to the Solicitors Regulation Authority (SRA) on its Business Plan for 2020/21.

Following an FOI request from the Association of Consumer Support Organisations, the Compensation Recovery Unit (CRU) has published personal injury claims data for the first half of 2020.